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Defining Roles and Responsibilities

“I thought you were doing that!”

“Me? I thought that was on your plate...”

Project details “fall through the cracks” due to a lack of clarity in regard to project roles and assigned tasks. Review the Work Breakdown Structure to determine the skills and talents required to produce project deliverables; e.g., decision maker, project manager; writer, designer, web programmer, etc. Match the defined roles that result to individuals or resources qualified to fulfill those functions. Then, assign the tasks and activities appropriate to each role until all the elements in the WBS have been “spoken for”. Voila—no cracks!

An elegant but useful tool for capturing and communicating responsibilities is known as a LACTI Chart. The chart is a simple matrix arrangement of information that indicates the linkage between specific tasks and the names of those involved in them. The acronym LACTI denotes the type of involvement; i.e.:

L—leads    A—advises    C—consulted    T—tasked    I—informed

 


Human Resources

   

The final step needed to establish personal accountability among project contributors is to link roles and responsibilities clearly to the project schedule. The result is the right work, delivered at the right time, by the right person.

 

 

 


Click on a link below to learn more about these other Best Practices:

WBS

 

Estimating

 

Scheduling

 

VIPs

 

 

 

 

 

   
Analysis Conceptual Definition Production Evaluation